Sage, the UK market leader in providing business software solutions, held its annual Business Partner conference Sage Visions on the 1st & 2nd November in Edinburgh at which Pinnacle Computing scooped the prestigious Sage customer service award, “Circle of Excellence”.
The award was granted to Pinnacle on the basis of its high levels of customer service, to its 400+ strong customer base, which would lead its customer to recommend both the vendor and software.
The 'Circle Of Excellence' was established by Sage at the start of 2005 to encourage its business partners to excel in the service its provides to Sage customers. The measurement criterion underpinning the Circle of Excellence is Net Promoter® Primer, or NPP. This metric is designed to reflect the extent to which customers are prepared to recommend its Sage Business Partner.
Ken Montgomery, CEO of Pinnacle Computing, was delighted to receive the award. “The ultimate measurement of any business’s customer service is the extent to which its customers are prepared to recommend them. This accolade recognises our efforts as a customer service led business management solution provider as viewed by our customers.
“This year has seen our teams develop and implement various customer service initiatives and training programmes. Pinnacle has a diverse customer base across many industry types, including manufacturing & construction, each of which has unique business requirements and demands. It’s our aim to respond to their needs quickly while providing a proactive service. All the staff across the Pinnacle group work hard to offer customers second to none customer service and we plan to enhance this further through extra investment in training and staff in 2006 and beyond”.