This month we are chatting to our Sage 1000 product manager Rachel Tindle about life in Pinnacle. Rachel has been working within the Sage industry for over 25 years. Rachel works from our Hull office.
As Pinnacle’s Sage 1000 Product Manager, I enjoy preparing for and delivering a varied menu of customer facing webinars, mixed with organising and delivering internal training for colleagues! My role encompasses managing product development plans, as well as escalating product issues with Sage and third party suppliers.
I’m still able to ‘keep it real’ and enjoy a number of escalated support case opportunities, requiring in-depth product knowledge, and sometimes just helping my colleagues with 1-2-1 skills upgrades gives me a buzz! Being a ‘go to’ person for our account managers, Pinnacle direct teams and customers alike is still just as rewarding for me.
What do you like most about working for Pinnacle?
This must be the Pinnacle company events! Not only is it great to see the entire company get together but meeting people who are new to Pinnacle and putting a face too much loved voices. My favourite must be the London visit in 2013, to celebrate Pinnacle’s 20th Anniversary. The first stage was travelling on a chartered Vintage London bus to the London Eye for afternoon tea, such fun, then onto the evening event filled with excitement again travelling again on the Pinnacle heritage double decker to the fabulous Tower of London for a private tour and Ceremony of the keys. I will never forget when we all walked off the bus at the tower of London towards the gates and tourists started taking our photographs as they thought we were celebrities – what fun!
I am happiest holidaying in North Norfolk, dislike flying or long journeys. Also I don’t own /use a Microwave!
Rachel provides a varied menu of free Sage 1000 training webinars for Pinnacle which you can check out and sign up to below!