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Candlelight Products Ltd

Client Profile

Client Profile
Customer Candlelight Products Ltd
Location United Kingdom
Staff 2100 Employees
Sage Solution Sage Line 500

Candlelight Products Ltd designs, imports and supplies a wide range of colourful and stylish home accessories and giftware, from kitchenware to candle-holders, photo frames to furnishings.

Based in Aldwarke near Rotherham in South Yorkshire, Candlelight has its origins in the 1972 miners’ strike, when Managing Director Mike Winch had the enterprising idea of selling homemade decorated candles from the back of a van.

Since then, the company’s commitment to quality products and professional customer service has led to rapid expansion. It has established its credentials as a significant player in the industry, employing 130 staff in the UK, and a further 2,000 in the Far East. In recent years, annual turnover has risen from £7 million in 1996 to around £20 million today. Candlelight sources products from the Far East, either buying at trade shows, or having orders custom-made to its own and customers’ designs.

The Challenge

The Challenge

By late 2000, it became apparent that the company’s old IBM-based system was struggling to cope with the demands of a fastgrowing business. Furthermore, Candlelight was finding that customers increasingly wanted the convenience and speed of electronic data interchange (EDI), which the system could not support.

While EDI could be set up on a customer by customer basis, it drained a massive £7,000 to £8,000 from the IT budget.

The Solution

Receiving full commitment and support from Candlelight management and staff, Pinnacle Computing implemented a Sage Line 500 solution for the business in just three months from start to finish. The system has a full suite of modules to cover the company’s finance and distribution operations and supports 24 concurrent users.

I was pleasantly surprised at how smoothly the implementation went. We managed to move from our old system to Sage Line 500 during our busiest trading month ever - without a glitch!

Richard Vale , Operations Director Candlelight Products Ltd

The Benefits

The new system became fully operational in September 2001. Candlelight experienced real business benefits almost immediately, in both its front and backoffice operations.

Richard Vale reports that the most significant change overall has been in the quality of information managers receive on both customers and products. Reporting is faster and more reliable, with nominated staff pulling off Excel Pivot-Table reports such as stock control and sales history directly from the live data within the Sage Line 500 system, as and when needed.

Solution Overview

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Faster and more reliable reporting, straight from live system information.

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Accurate stock tracking means that stock levels can be minimised without impacting on delivery times.

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Telemarketing staff can now input information directly into the system, eliminating the rekeying of data.

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Smooth and rapid implementation, well supported by Sage Business Partner.

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Confidence in a well-known and well supported business management application from Sage.

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