Company overview: The Signature Works Ltd is Ireland's largest embroiderer and printer of corporate, leisure, sportswear, schoolwear, workwear and promotional products. From originally supplying mainly to clubs and societies, today The Signature Works services a range of sectors, including business, local government, education and not-for-profit. The company employs 34 people and has a turnover of over £2million. Solution implemented: Sage 200 and Sage CRM
Key Business Benefits: Customer service has been instrumental to the company's steady growth over the years. It is essential that staff can track and trace every interaction with a customer. The Sage Solution provides instant access to a shared pool of data. "With information seamlessly at our fingertips, we can instantly respond to customers' requirements and queries and give them the answers they need. It's very impressive! At the same time, the two-way synchronisation between Sage 200 and Sage CRM, staff taking orders will be made aware if there are an problem's with the customer's account, without needing to be on the accounts system at the time." Malcolm Ditty, Director, The Signature Works
| 
