UK bike design and distribution company Upgrade Bikes is benefiting from fast, professional support on its IT infrastructure from Sage Business Partner Pinnacle.
At a time when cycling is becoming increasingly popular, with research indicating that 16.9% of the population (7.6 million people) in England cycle at least once a month (source: Department for Transport), West Sussex company Upgrade Bikes is controlling its rapidly growing business through a Sage 200cloud system supported by Pinnacle.
Upgrade Bikes Warehouse Systems Manager Chase Sullivan outlines why having a smooth-running business management system, maintained by a dependable support partner, is so critical: “With 90% of our business running on Sage, it has to work! This makes the choice of a Sage support partner a big thing – a decision that impacts the business. We need a partner who can take complexity and stress out of working our lives, while helping to future-proof our IT systems. Fortunately, Pinnacle provides great service, with very fast response times.”
The move to Pinnacle to develop and support the Sage 200cloud system took place two years ago, sparked by a meeting with Pinnacle Managing Director James Spencer, who is a keen cyclist, at the Sage Summit in London. Chase recalls: “We were impressed by just how quickly James grasped what we were trying to do. Indeed, our experience ever since has been that Pinnacle people take time to listen and understand how we do things and how we want to do things.”
The company has over 5,000 active lines and one area of the business that has benefited greatly from the Pinnacle touch is stock. Pinnacle has integrated its own Pinnacle Connect solution into the Sage software to simplify and automate updates for stock and search categories. Meanwhile, accurate reporting on Sage has supported the company’s Purchasing Manager in significantly reducing stockholding and freeing up working capital.
Chase highlights the value of Pinnacle’s input to the company’s IT strategy: “The Pinnacle team open our eyes to new possibilities and are always proactive in suggesting innovative ways the system can support our business. They help us to improve our efficiency and capitalise on our investment in Sage, as well as being on hand to resolve day-to-day technical issues. They come to us with solutions, not problems.”
Pinnacle is now upgrading Sage 200cloud to the latest version. Whereas in the past, this task would have seemed impossibly complicated, today Matt Riley observes, “The ease with which Pinnacle handles the upgrade process, minimising disruption to the business, encourages us to keep up to date and take advantage of new features.
Upgrade Bikes plans to expand without increasing its overheads by eliminating manual operations and streamlining its processes. Pinnacle Managing Director James Spencer comments: “We are proud to support Upgrade Bikes in its mission of ‘Best Product, Best Service, Best Stock’. With Sage200 Cloud and integrated solutions for warehouse management and electronic document management reliably generating accurate management information, Upgrade Bikes is equipped to provide excellent service to its customers.”
With Pinnacle’s help, Upgrade Bikes is currently exploring ways to improve its warranty and repair services, by tracking each element of the customer’s order from receipt through the workshop and despatch.