Shawston is about to bring its Sage CRM (customer relationship management) system under Pinnacle’s wing, but importantly, support goes beyond the Sage portfolio to cover products ranging from third-party document management and credit control software by Draycir to anti-virus software by Sophos.
Mark cites Microsoft Office as a good example of Pinnacle’s added value: “Pinnacle brought us into the 21st century by migrating day-to-day Office tools over to the Office 365 cloud service. Automatic updates in the cloud keep all our users ‘on the same page’, so no time is wasted on software updates or compatibility issues within the sales cycle.”
New users can simply be added in the cloud, so Shawston has no need to buy a new software package every time a new member of staff comes on board.
The Pinnacle team are also a source of desktop support for everyday user problems and can supply new hardware, such as laptops, when required.