IT Support Consultant

Job Ref: PC/ITS0922

Location: Remote or Office - You Choose!

Closing Date: 30th September 2022

Pinnacle, the UK's leading business software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team.

This position offers flexible home-based working, with access to any of Pinnacle’s UK offices. Customer site visits may be required.

Key responsibilities

We're looking for highly motivated, enthusiastic individuals to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high-volume workloads and provide both remote and telephone support on all hardware and networking issues.

The job will require close working with customers to identify computer problems and advising on the solution logging and keeping records of customer queries within Pinnacle's CRM system.

Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment.

Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle Clients.

Salary will be negotiable depending on track record and experience.

The position is a permanent contract.

These posts offer an exciting opportunity for enthusiastic and customer service-focused software support professionals who wish to be a part of a well-established and rapidly expanding IT company

Working at Pinnacle

If you want to join a company who are people first we want to hear from you!

Learn More

The ideal candidate

  • At least 3 years of experience in front-line IT Hardware / Networking support environment
  • Server Operating Systems (2008 / 2008 R2, 2012 / 2012 R2, 2016, 2019 and Active Directory)
  • Desktop Operating Systems (Windows 7, 8/8.1 & 10)
  • Experience in Virtualisation (specifically Hyper-V)
  • Experience in Security Solutions
  • Experience with Firewall, Switch & Wireless Configurations
  • Good Hardware Skills and confidence working on-site in front of customers as required
  • Backup Solutions knowledge (Backup Exec, VEEAM)
  • Office 365 experience
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Managed IT Services

Join the UK & Ireland's fastest growing IT Services & Support Team

How to Apply

Please send in your CV, with the job reference number to:

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