Senior Client Executive (Maternity Cover)

We’re offering an opportunity to join an open, challenging and learning-based environment. Be part of the growth of web solutions for a diversity of clients, providing a constant variety of interesting projects across different sectors.

You will join a 40 + strong team of skilled technical, creative and digital specialists has led to expansion in various markets. In response, the company requires a Senior Client Executive to support growing demand. The successful candidate will be working within a strong, close-knit team, and will be able to drive projects to their successful conclusion so that customers are happy and budgets for projects have been met.

• To support clients across the business
• To manage projects ensuring all activities undertaken are consistent with brand guidelines & and that all agreed programmes are delivered on time and within budget
• To manage and triage ongoing Support and Maintenance task and regularly liaise with the clients to update on status of these requests
• Create, complete and manage Documentation (across Platform and Projects for clients)
• Complete and oversee Testing (using design, front end and back end development as required) to ensure in line with the SLA
• Manage R&D Led Projects, including regular briefings and workshops on digital innovation / market trends and specific industry trends to improve web performance
• Oversee and improve Quality Assurance as appropriate
• Implement Processes and Systems as required by the business
• Ensure Measurement and Adoption of Service Level Agreement (reviewed as required)
• Manage and track client budgets
• Promote and assist selling ICT / Software / Web / Digital solutions
• Assist with Quotation, Proposal and Tender writing
• Accurately forecast workload and sales pipeline on a timely basis
• Run client workshops and presentations as required
• Support web services as required
• Input and support sales and marketing plan
• To perform business analysis to support clients
• Understand, capture and document high level business requirements through quality questioning and listening skills for bids and proposals
• Monitor and support all existing clients
• Identify and support any new opportunities throughout UK and Ireland
• Travel as appropriate across the UK and Ireland to support the business
• Work effectively with the company’s digital, design, development and hosting teams
• Contribute to the strategic development of the business
• Represent our business at appropriate functions as required
• Any other duties as required to support the Senior Client Executive Role

You Must Have:

• A minimum of 2 years’ experience in a similar role.
• Solid knowledge web design, software development, ecommerce and digital marketing solutions.
• Ability to financially manage projects
• Assist with pitches and presentations
• Strong communication skills across all levels and a strong client service focus
• Good interpersonal skills
• Ability to work to tight deadlines and manage projects independently
• Comfortable with numeracy for invoicing

You May Have

• Look after a number of accounts within the agency
• Support teams with the end to end process of delivery of projects
• Developing client relationships and being the main point of contact on a day to day basis, ensuring that communication follows effectively
• Ensuring client projects are processed accurately and efficiently
• Delivering of digital marketing, on budget, on strategy and on time
• Project manage the ongoing planning and administration of client accounts