Senior Client Executive (Maternity Cover)

Job Ref: PC/SCE07

Location: Belfast, Northern Ireland

Closing Date: 21st July 2023

Senior Client Executive (Maternity Cover)

We’re offering an opportunity to join an open, challenging and learning-based environment. Be part of the growth of web solutions for a diversity of clients, providing a constant variety of interesting projects across different sectors.

You will join a 40 + strong team of skilled technical, creative and digital specialists has led to expansion in various markets. In response, the company requires a Senior Client Executive to support growing demand. The successful candidate will be working within a strong, close-knit team, and will be able to drive projects to their successful conclusion so that customers are happy and budgets for projects have been met.

Key responsibilities

  • To support clients across the business
  • To manage projects ensuring all activities undertaken are consistent with brand guidelines & and that all agreed programmes are delivered on time and within budget
  • To manage and triage ongoing Support and Maintenance task and regularly liaise with the clients to update on status of these requests
  • Create, complete and manage Documentation (across Platform and Projects for clients)
  • Complete and oversee Testing (using design, front end and back end development as required) to ensure in line with the SLA
  • Manage R&D Led Projects, including regular briefings and workshops on digital innovation / market trends and specific industry trends to improve web performance
  • Oversee and improve Quality Assurance as appropriate
  • Implement Processes and Systems as required by the business
  • Ensure Measurement and Adoption of Service Level Agreement (reviewed as required)
  • Manage and track client budgets
  • Promote and assist selling ICT / Software / Web / Digital solutions
  • Assist with Quotation, Proposal and Tender writing
  • Accurately forecast workload and sales pipeline on a timely basis
  • Run client workshops and presentations as required
  • Support web services as required
  • Input and support sales and marketing plan
  • To perform business analysis to support clients
  • Understand, capture and document high level business requirements through quality questioning and listening skills for bids and proposals
  • Monitor and support all existing clients
  • Identify and support any new opportunities throughout UK and Ireland
  • Travel as appropriate across the UK and Ireland to support the business
  • Work effectively with the company’s digital, design, development and hosting teams
  • Contribute to the strategic development of the business
  • Represent our business at appropriate functions as required
  • Any other duties as required to support the Senior Client Executive Role

The ideal candidate

You Must Have:

  • A minimum of 2 years’ experience in a similar role.
  • Solid knowledge web design, software development, ecommerce and digital marketing solutions.
  • Ability to financially manage projects
  • Assist with pitches and presentations
  • Strong communication skills across all levels and a strong client service focus
  • Good interpersonal skills
  • Ability to work to tight deadlines and manage projects independently
  • Comfortable with numeracy for invoicing

You May Have

  • Look after a number of accounts within the agency
  • Support teams with the end to end process of delivery of projects
  • Developing client relationships and being the main point of contact on a day to day basis, ensuring that communication follows effectively
  • Ensuring client projects are processed accurately and efficiently
  • Delivering of digital marketing, on budget, on strategy and on time
  • Project manage the ongoing planning and administration of client accounts

How to Apply

Please send in your CV, with the job reference number to:

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