Pinnacle Scoops Sage ‘Circle of Excellence' Accolade
Sage, the UK market leader in providing business software solutions, held its annual Business Partner conference 'Sage Visions' on the 1st November at The International Conferences Centre, Telford at which Pinnacle Computing scooped the prestigious Sage customer service accolade, "Circle of Excellence".
The award was granted to UK and Ireland based Pinnacle Computing on the basis of its high levels of customer service, to its 700+ nationwide Sage customer base, which would lead its customer to recommend both the vendor and software.
Sage, a leading provider of business software and services, introduced the concept of a Circle of Excellence two years ago in order to recognise and reward the Business Partners who provide outstanding customer service and whose customers are the most likely to recommend them to friends and colleagues.
On presenting the award to Pinnacle, Paul Stobart, CEO, UK and Ireland Region, Sage (UK) Limited, states, "We are delighted to present this award to Pinnacle. They represent excellence in customer service and my congratulations go to all involved."
Explaining the concept of the Circle of Excellence Stobart continues, "Given that word of mouth recommendation is the most important driver of new business, it makes sense to measure how our Business Partners' customers feel about them. It follows that the more companies there are in the market place recommending Business Partners such as Pinnacle to others, then the better the growth prospects are for all."
James Spencer, MD of Pinnacle Computing, was delighted to receive the award. James comments, "The ultimate measurement of any business's customer service is the extent to which its customers are prepared to recommend them. This accolade recognises our efforts as a customer service led business management solution provider as viewed by our customers.
"This year has seen Pinnacle grow both organically and through acquisition, this is intended to significantly strengthen the Customer Service delivery at Pinnacle, while growing our customer base in traditional markets, our teams have continued to develop and implement various customer service initiatives and training programmes. Pinnacle has attracted a diverse customer base across many industry sectors, including business services, manufacturing, distribution and construction, each of which has unique business requirements and demands. It's our aim to respond to their needs quickly, while providing a proactive service and results delivered by a talented and highly energised team. All the staff across the Pinnacle group work hard to offer customers second to none customer service and we plan to enhance this further through extra investment in training and staff in 2008 and beyond".