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IT Support Contracts

IT Support Contracts

This service is designed to maintain your internal IT Network and prevent business downtime.

We have a lot of confidence in Pinnacle and our Business couldn't do without them.

Christine Goodbrand , Head of Communications Matthews Daniel

Christine Goodbrand

IT Support contracts can be tailored to your requirements and budget.

 

Contracts may include any or all of the following:

  • Telephone and remote support only
  • Onsite visits
  • Server monitoring
  • Complete outsourced IT

We answer over 5000 IT Support Calls per year and 97% of calls are responded to within 30 minutes. When needed we are able to act quickly to provide an onsite presence.

Mark Dunne , IT Services - Support Consultant Pinnacle

Mark Dunne

Pinnacle System Care

The Pinnacle System Care package is our 24/7 monitoring service.

Pinnacle System Care allows us to monitor:

  • Systems Back-Up

  • Security Updates

  • Hardware Failure
  • Third party liaison: ISP, Banking, Web Hosting, Email Hosting etc

  • Performance Monitoring: disk space, processor usage, memory usage, software updates etc

Implementation and Project Management Services

Pinnacle offer full planning of installations no matter how small or large - minimising downtime. Your Pinnacle account manager will work alongside the implementation team to assist with any infrastructure upgrades or replacements. 

Third Party Liaison

Liaison with third party companies such as ISP's and specialist software suppliers is also offered. 

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IT Support Partners