Sage 200cloud becomes Scientifica's catalyst for expansion, with the support of Sage Platinum Elite Partner, Pinnacle.
British success story Scientifica Ltd manufactures high-quality instruments used in universities, pharmaceutical companies and research laboratories in over forty countries worldwide. The company chose Pinnacle as its Sage Business Partner to drive a major software upgrade and provide expert technical support.
Sage 200cloud is critical to the business, as Leah Hunt, Network & Infrastructure Lead at Scientifica, explains: “It’s the be all and end all – the hub of our business. Every single business function from finance to R&D to manufacturing touches it in some way. Moving to a new version of the software created the perfect opportunity to analyse what we need from the system today and tomorrow.”
Finding the right Sage partner to implement the upgrade was an important first step. Leah comments: “From the off-set, the Pinnacle team demonstrated their extensive knowledge of the software. It was obvious they knew Sage 200cloud inside out.”
She continues: “We now have a stable system to power our business, and that’s great news. Pinnacle has addressed issues we thought were a fact of life. With their help, we’ve made wide-ranging improvements to how we run Sage 200cloud.”
A year on from the migration, Leah has been impressed by the speed of response from Pinnacle in providing day-to-day technical support: “Pinnacle delivers much better support than anything I’d ever experienced. While we have a guaranteed half-an-hour response time, in reality, it has always been more like ten minutes. They’re poised to help.”
The Scientifica business goes from strength to strength. Having opened an office in the United States, its first outside of the UK, the company is now considering entering the Chinese market.
For Pinnacle, Business Development Consultant Ian Briggs says: “It is very rewarding to partner with such an enterprising, innovative company. Through a close, collaborative partnership, we have been able to help Scientifica maximise its investment in Sage technology to manage business growth and achieve its ambitions for expansion on the world stage.”
Read the case study in full to explore how Scientifica benefited from the latest version of Sage 200cloud.