Acumatica, The Cloud ERP, Implementation Consultant

Pinnacle is rapidly growing its Acumatica team, and recruiting an Acumatica Cloud ERP Implementation Consultant.

This position offers flexible home-based working, with access to any of Pinnacle’s UK offices. You can provide consultancy remotely and will be expected to also be on customer sites anywhere in the UK and Ireland. This is a full time poisition.

Part of the Implementation Team, and working closely with the Business Development Team, the successful candidate will become involved in the full Acumatica life cycle, including discovery diligence, project analysis, scope of work creation, proposal building and complex fit-gap analysis, upgrades, installation, and post-implementation end-user training

Planning

• Understanding the order with the Sales Person and Project Lead

• Clear definition of the ‘key deliverables’ from a customer perspective

• Attending the kick-off with the customer, walking the customer through the solution as understood

• Highlight any obvious commercial variances from kick-off expectations

• Understand customer resource limitations and constraints

Consultancy

• Work with Resource Lead to ensure diaries are planned

• Initial company parameters and setup

• Chart of accounts consultancy and initial setup

• Map financial processes to modules sold

• Map operational processes to modules sold

• Configure essential system to ensure that ‘key deliverables’ can be met

• Documented gap analysis

• Prepare options for gaps including custom reporting, advanced configuration or software development

• Collect commercial options for managing gaps

• Be prepared to walk customer through how ‘key deliverables’ will be met, including options to address any gaps

• Update the project manager on progress, gaps and commercial options

Configuration

• Provide updates to project plan, including customer tasks following consultancy phase

• Configure the financial modules

• Configure the operational modules (distribution, project accounting, field services, manufacturing etc.)

• Set up security, roles and access

• Build data load mapping

• Build agreed stationery

• Build agreed reporting

• Build agreed integration

• Carry out sample data load for training and testing

Train & Test

• Ensure training is scheduled

• Provide support on creating test plans

• Deliver standard training

• Deliver any custom training associated with solutions for gaps

• Capture exceptions from customer testing and share with Project Manager

• Agree time required with Project Manager to allocate to managing testing exceptions
  

Go-Live / Post Go-Live

• Provide go-live cover if agreed

• Understand non-critical exceptions to be addressed post go-live

• Support the post go-live review process

• Support the formal support handover

Support

• Provide support cover when not on project work

• Maintain accurate and detailed documentation of all cases, including troubleshooting steps and outcomes.

• Collaborate with internal teams and third-party vendors to resolve complex issues and improve product performance.

• Continuously update your product knowledge to deliver the most accurate and relevant guidance.

• Applicants should ideally have 4+ years’ experience in Project Management/Consultancy experience with a mid-market Accounting / ERP product
• You will need experience in the full implementation life cycle, from pre-sales demonstrations, pilot, configuration, client training, to go live and post-sales support.
• You should have excellent communication skills at all levels from Director to warehouse staff, and the commitment to ensuring that the delivery of the project exceeds client expectations. You will preferably be educated to a degree level, with an emphasis on business awareness plus 4 years of experience in implementing mid-market ERP software.
• The candidate will also be a good problem-solver with the ability to analyse and specify the customer's system requirements. It's important that you can accurately relate business functions to the use of Acumatica

Salary will be negotiable depending on track record and experience. The position is a permanent contract.