Customer Account Manager (CAM) Team Leader

Pinnacle, the technology solution's division of the K3 Advisory Group, is seeking a CAM Team Leader.

We are looking for CAM Team Leader to lead our Customer Account Management function and play a key role in strengthening long-term customer relationships. This is an exciting opportunity for a commercially minded leader who is passionate about customer success, team development, and delivering measurable business growth.

In this role, you will lead and mentor a high-performing CAM team while managing a portfolio of strategic customer accounts. You will be responsible for driving customer satisfaction, retention, and revenue growth through proactive account management, collaboration across internal teams, and a strong focus on delivering exceptional customer experiences.

The ideal candidate will have strong leadership skills, excellent relationship management abilities, and a proven track record in account management, customer retention, and commercial growth. If you thrive in a fast-paced environment and enjoy building lasting partnerships while leading teams to success, we would love to hear from you. This is a full time position.

Key Responsibilities :

Team Leadership & Performance

• Lead, coach, and develop the CAM team
• to achieve targets and KPIs
• Set objectives, monitor performance, and manage pipeline forecasts
• Collaborate with internal teams to deliver customer commitments
• Own and resolve customer escalations, ensuring swift, effective outcomes through cross-team collaboration.

Customer Account Management

• You will also manage a portfolio of strategic customer accounts
• Build strong relationships and act as the main point of contact
• Drive revenue through upselling, renewals, and account growth
• Conduct regular Account Reviews to identify opportunities (expansion, upgrades, migration)
• Maintain accurate CRM data and manage the sales pipeline
• Resolve customer issues and ensure high satisfaction levels
• Own and improve customer retention through proactive account management

Strategic & Cross-Functional Collaboration

• Work with internal teams (sales, support, product, services) to deliver solutions
• Support customer success, retention, continuous improvement and upgrade strategies
• Gather customer feedback to inform product improvements

Partner & Commercial Management

• Maintain relationships with partners and suppliers
• Assist in contract management, including renewals and negotiations
• Track KPIs related to revenue, retention, and customer satisfaction

This is a full time role.

• Proven account management and revenue growth track record
• Experience with full customer lifecycle management, including retention and upsell
• Strong financial, strategic, and stakeholder management skills
• Background in ERP, Saas or Technology Sector

• Experienced in working with senior stakeholders and cross-functional teams
• Focused on customer success, retention, and revenue expansion
• Commercially aware with strong business acumen
• Ability to coach, develop, and motivate high-performing teams
• Highly organised, able to prioritise effectively in fast-paced, target-driven environments
• Collaborative and adaptable, with experience driving change and continuous improvement