Project Manager

Pinnacle, the technology solution's division of the K3 Advisory Group, is seeking a Project Manager.

We are looking for an experienced and driven Project Manager to join our Professional Services team, leading the successful delivery of all software implementations and customer enhancement projects.

This role is central to ensuring projects are delivered efficiently, accurately, and on time, while maintaining an exceptional customer experience throughout the project lifecycle. You will work closely with customers, consultants, developers, and internal stakeholders to manage implementations, integrations, third-party solutions, and software development projects.

The ideal candidate will be highly organised, process-driven, and committed to continuous improvement, with a strong focus on project governance, customer satisfaction, and effective resource utilisation.

Key Responsibilities

Project Initiation

• Lead the transition of projects from New Customer Acquisition (NCA) and Customer Account Management (CAM) into Professional Services.
• Review the order, scope, estimates, assumptions, dependencies, exclusions and contractual commitments.
• Ensure the proposed solution and delivery approach are clearly understood by all parties.
• Identify and escalate any gaps between the sold solution, customer expectations and delivery requirements.
• Arrange and chair internal and customer project kick-off meetings.
• Explain Pinnacle’s delivery methodology and the responsibilities of Pinnacle, the customer and third parties.
  

Planning

• Create and maintain the project plan, including phases, deliverables, milestones, dependencies and acceptance points.
• Plan and coordinate resources across consultancy, engineering, development, training, support and third-party providers.
• Work with team leaders to secure appropriately skilled resources.
• Confirm customer resource requirements and incorporate customer activities into the plan.
• Manage resource constraints, competing priorities and scheduling conflicts.
• Maintain accurate forecasts of project resource demand.
• Track planned versus actual progress and implement recovery actions where required.

Coordination

• Coordinate discovery, requirements validation, solution design, configuration, development, data migration, integrations, reporting, testing, training and deployment activities.
• Ensure deliverables are produced, reviewed and approved in line with the agreed methodology.
• Coordinate third-party solutions, integrations and bespoke software development.
• Ensure customer decisions, information, data and actions are provided by the required dates.
• Monitor dependencies between ERP, development, infrastructure, managed services and external suppliers.

Governance

• Maintain project documentation, including the project plan, RAID log, action log, decision log, change log and status reports.
• Identify, assess, manage and escalate risks, assumptions, issues and dependencies.
• Establish project tolerances and escalate exceptions promptly.
• Ensure appropriate phase reviews, stage gates and quality controls are completed.
• Ensure all project records are accurate, current, version-controlled and stored in the agreed location.
• Monitor quality, rework and customer concerns and agree corrective actions.
• Participate in PMO project reviews and health checks.

• Proven experience managing software implementation projects
• Strong project planning and stakeholder management skills
• Experience managing software development, integrations, and third-party solutions
• Excellent communication and organisational abilities
• Process-oriented with a focus on continuous improvement
• Ability to manage multiple projects and priorities simultaneously
• Strong commercial awareness and budget management experience
• Customer-focused mindset with a commitment to service excellence