Sage 200 Application Consultant

Pinnacle is committed to delivering projects efficiently, on time, and with precision. Our team is made up of skilled, professional, and engaged consultants who are responsive, positive, and customer-focused. We strive for excellence in every project, maintaining a strong focus on both customer satisfaction and individual performance, including utilisation and revenue contribution.

We are looking for an experienced Sage 200 Application Consultant who is process-driven and passionate about continuous improvement. You’ll play a critical role in delivering high-quality consultancy services that enhance the customer experience - ensuring it is always evolving and improving.

As part of the wider Professional Services division, this role is responsible for delivering application consultancy across a range of sectors including finance, manufacturing, construction, and distribution. You’ll also support in-life projects for existing customers, working on third-party solutions, systems integration, and software development.

Reporting to the Head of Sage 200 in our professional services division, this is a full time role.

Key Responsibilities

Planning

• Understanding the order with the Sales Person and Project Lead
• Clear definition of the ‘key deliverables’ from a customer perspective
• Project scoping with the customer, walking the customer through the solution as understood
• Highlight any obvious commercial variances from kick-off expectations
• Understand customer resource limitations and constraints

Consultancy

• Work with Head of Sage 200 to ensure diaries are planned
• Initial company parameters and setup
• Chart of accounts consultancy and initial setup
• Map financial processes to modules sold
• Map operational processes to modules sold
• Configure essential system to ensure that ‘key deliverables’ can be met
• Documented gap analysis
• Prepare options for gaps including custom reporting, advanced configuration or software development
• Collect commercial options for managing gaps
• Be prepared to walk customer through how ‘key deliverables’ will be met, including options to address any gaps
• Update the project manager on progress, gaps and commercial options

Configuration

• Provide updates to project plan, including customer tasks following consultancy phase
• Configure the financial modules
• Configure the operational modules (commercials, distribution, manufacturing etc.)
• Set up security, roles and access
• Build data load mapping
• Build agreed stationery
• Build agreed reporting
• Build agreed integration
• Carry out sample data load for training and testing

Train & Test

• Ensure training is scheduled
• Provide support on creating test plans
• Deliver standard training
• Deliver any custom training associated with solutions for gaps
• Capture exceptions from customer testing and share with Project Manager
• Agree time required with Project Manager to allocate to managing testing exception

Go-Live / Post Go-Live

• Provide go-live cover if agreed
• Understand non-critical exceptions to be addressed post go-live
• Support the post go-live review process
• Support the formal support handover
  

The Ideal Candidate

• Sage 200 Financial and Commercial modules experience
• Sicon Manufacturing (or) CIM200 experience is essential
• Sicon Barcoding & Warehousing experience
• A proven track record of multiple Sage 200 implementations (full life-cycle)
• Good knowledge of SQL servers
• Excellent communication skills
• Highly professional
• Good Interpersonal Skills
• A willingness to travel