Eurogold finds a single source of IT and Sage support in Pinnacle

With the company’s year-on-year growth, a resilient IT infrastructure has become critical. For example, some 5,000 invoices are scanned a month into Sage 200, an indication of the demands placed the system.

Technical Support Manager Jon Miller says: “We’ve grown at a rate of knots in recent years. As a result, we rely on Sage 200 and our broader networking infrastructure to work unfailingly every hour of every day to help us manage and sustain this growth.”

Previously the business was assisted by two separate support providers: for Sage 200 and for a tenanted hosted IT platform. Switching to Pinnacle has given Eurogold a single source of IT and Sage support and expertise. Jon says: “Dealing with multiple vendors is both troublesome and time-consuming. There was a lack of overall accountability and it was always difficult to get to the root of the problem.”

In going to market for a new support provider, Eurogold was impressed by Pinnacle’s down-to-earth, honest approach to offering a single source of support on all the company’s IT, “At no point did Pinnacle over-promise to get our business; rather they spelled out what we could realistically expect. Having questioned what we’d gained from using a cloud-based environment, they recommended bringing our IT systems back in house.”

Eurogold has achieved greater control and independence by owning its IT infrastructure, provisioned, maintained and supported by Pinnacle. Meanwhile the user experience has improved in terms of speed and availability, with a move to Office 365 bringing enhanced performance and 100% availability. Frustratingly slow email is now a distant memory.

Among the cybersecurity measures now in place, Jon monitors the company’s laptop estate using software security tools installed by Pinnacle. By being able to manage the laptops of employees working remotely, Jon avoids the considerable cost and inconvenience associated with travel across the region.

Jon concludes, “Under our old set-up, with two separate IT service providers, I used to wonder what would go wrong next. With Pinnacle’s proactive support, I can be confident our Sage 200 systems and networking infrastructure are in safe hands. With everything up and running as it should be, we rarely need to call them, but it’s still good to know they’re only ever a phone call away.”

For Pinnacle, Amanda Sanderson, IT Services Business Development, comments: “We are delighted to have been chosen to provide a one-stop shop for IT support by a company as ambitious and enterprising as Eurogold. It is our responsibility to pre-empt problems and make recommendations for continuous improvement so that Jon and his colleagues can take the smooth-running of the company’s IT infrastructure as a given and focus on their mission of securing Eurogold’s continued commercial success.”