Faces Of Pinnacle | Meet The Sage 200 Support Team | Nik Bell

Today we are speaking to Nik Bell, he has been working for Pinnacle since May 2015 supporting our Sage 200 customers on a daily basis.

1. Tell us about your background?
   
   I have worked within the Sage environment since leaving uni. I worked at Sage UK for 4 years supporting Sage 50 along with ACT! and then moved into supporting Sage 200 in 2011.
   
   
   
   
2. In a nutshell, what do you do?
   
   I provide support and assistance to Pinnacle's Sage 200 customers, from guidance and advice to solving complex technical issues via telephone and remote support. I also write reports, provide layout design and data extraction for reporting purposes.
   
   
   
   
3. What are the best bits of the job?
   
   Growing a great working relationship with customers and making things that little bit easier for them by giving advice on procedural aspects of the software.
   
   
   
   
4. What do you like about Sage 200?
   
   Its flexibility to suit all businesses! Very little is “set in stone” which makes it adaptable and a good solution for all.
   
   
   
   
5. What do you like about working for Pinnacle?
   
   Being trusted to do my job without being micromanaged.
   
   
   
   
6. What do you like to do to unwind outside of work?
   
   Walk the dog (to the pub), spend time with friends and family, cook (yes, I'm a feeder). I also like travelling to some weird and far flung exotic destinations.