Pinnacle Appoints Customer Support Director to Enhance Customer Experience

Pinnacle, a leading provider of business management software solutions, announced today the appointment of Louise Moyiseyenko as its new Customer Support Director. This strategic board of directors’ appointment reflects Pinnacle's commitment to enhancing the customer experience and solidifying its leadership team.

As a member of the board of directors, Louise will play a critical role in shaping the company's overall strategy and direction. Her leadership and experience will be instrumental in driving Pinnacle's customer support initiatives, ensuring that customers receive exceptional service and support throughout their journey with Pinnacle.

“We are thrilled to welcome Louise to the Pinnacle team," said James Spencer, MD of Pinnacle. “Her extensive background in customer service, coupled with her strategic mindset, will be invaluable in strengthening our customer support capabilities. We believe Louise will make a significant impact in delivering outstanding experiences for our customers and support team."

Louise's appointment underscores Pinnacle's commitment to fostering a customer-centric culture and continually improving its support operations. By providing the necessary guidance and resources, she will empower the customer support team to deliver excellence, cultivate customer loyalty, and contribute to the company's overall growth.

"I am honoured to join Pinnacle's board of directors as the Customer Support Director," said Louise. "Pinnacle has built a reputation for its commitment to customer satisfaction, and importantly its people, and I am excited to contribute to the company's continued success. I look forward to working closely with the talented support team at Pinnacle, leveraging their expertise, and implementing strategies that will exceed our customers' expectations. I firmly believe that a motivated and empowered team is the key to delivering outstanding customer experiences. By investing in their development and creating a collaborative environment, we can exceed customer expectations and drive long-term loyalty."

In her role, Louise will oversee all aspects of Pinnacle's rapidly growing Sage 200, Sage Intacct, Sage 1000 and Acumatica support operations, collaborating closely with the executive team to align customer support initiatives with the company's broader goals. By implementing best practices, fostering employee development, and leveraging innovative technologies, she will drive operational efficiency and elevate the overall customer experience.

Louise brings over 20 years of experience in managing customer support teams in the SaaS arena, where she has developed a deep understanding of customer needs and expectations. She has a proven track record of successfully leading and developing teams, fostering a culture of excellence, and driving exceptional customer satisfaction.