Sage 200 Your upgrade in safe hands

August 14, 2017 | News

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At Pinnacle we have a dedicated team working on Sage 200 upgrades for our customers and we’ve been speaking to our consultants Matthew James and Pamela Ward to find out more about the process.

Pam: We have a core team dedicated to working on customer upgrades, but we also have the resources of the full Pinnacle team to use where we need to, so if a customer has a particular requirement there’s always an expert available.

Matthew: Communication throughout the project is key, so we make sure customers have one point of contact – either myself or Pam, so they know there’s always someone on hand to answer any questions they have about their upgrade.

We then work with the customer using our staged upgrade process to make sure everything is planned in advance and we’re meeting their timescales wherever possible.

Pam: Where customers are using complementary solutions, development work or outsourced IT providers it can be difficult to co-ordinate all of the parties involved, so we work directly with all of the suppliers and ensure everything goes as smoothly as possible across all areas of the upgrade.

Matthew: We work closely with customers through the testing phase – the aim of our co-ordinated approach to upgrades is to make the go live easier and minimise disruption to the business around go live, so testing is a key part of the project.

And of course, any training customers need is also covered.

We’re constantly working with customers upgrading to the latest version of Sage 200, and we know there are lots of new features in the latest launch – Sage 200. If you would like to find out more about the new version, or our upgrade process, then give us a call on 0843 453 0103.

If you'd like to see the new features in action, then join our Sage 200 Product Manager, Pete Child for an online demonstration - he holds regular sessions where you can see the new features in action, and ask any questions you may have.

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