Installing servers in-house might seem counter to the industry trend, but it proved the right decision. The company now owns its IT infrastructure, provisioned, maintained and supported by Pinnacle.
Praising the quality of the initial installation, Jon says it provided a solid foundation for excellent system performance in the months that followed: “The Pinnacle installation engineer went above and beyond to get it exactly right for us.”
Nearly a year on, the big differences of working with Pinnacle are in speed and uptime. Faster performance has improved the user experience, while the only down-time during the working day was for a few minutes to carry out a preventative measure. Whereas slow email frequently caused user frustration in the past, a move to Office 365, recommended and carried out by Pinnacle, has improved performance, without a single failure.
Pinnacle’s involvement has made Jon’s own life that bit easier, too: “If ever I took a day off in the past, I could guarantee the system would go down in my absence, and I never knew what I would face on my return to the office. I used to wonder what would go wrong next. With our Sage 200cloud systems and networking infrastructure in Pinnacle’s safe hands, I arrive in the morning confident that everything will be running smoothly.”
Pinnacle has also equipped Jon with software security tools through which he can monitor the company’s laptop estate, including those of employees based on around seventy customer sites. He can manage the Sophos anti-virus service from his office using Sophos Agent without needing to visit customer sites, avoiding the considerable cost and inconvenience associated with travel. As a further business continuity measure, data is regularly backed up to the cloud.
Pinnacle monitors Eurogold’s IT remotely in order to pre-empt problems and identify opportunities for continuous improvement. This means that Jon rarely needs to contact the Pinnacle support team. However, as he points out, “Pinnacle’s proactive support is second to none, and it’s good to know they’re only ever a phone call away.”