The business has relied on Pinnacle for many years for IT maintenance and support services. These include cover for the core server and storage infrastructure, the network and desktop environment and the Microsoft Windows platform.
This relationship has further strengthened with the retirement around eighteen months ago of Richard’s co-owner in the business. Richard comments, “When Brian retired, he took his knowledge of IT and his keen interest in it with him. I stepped forward to take on responsibility for our IT infrastructure, recognising that I would need to rely on Pinnacle for support and guidance. I simply don’t have the time to get involved in the day-to-day detail, so I knew that the relationship would become even more critical to our continuing commercial success.
For Richard, it made better business sense to have a team of experts at Pinnacle providing a flexible service, rather than looking to employ a dedicated in-house specialist.