For Roland, it makes sense to have a one-stop shop for IT support in working with Pinnacle. It frees him to take a more strategic approach to the company’s IT, rather than firefighting user issues.
As he points out, having support for hardware and software, IT security products and the network infrastructure all under one roof means Pinnacle is accountable for everything: “I have just one backside to kick, should it ever be necessary!”
The relationship is not only about reactive problem-solving: regular reviews ensure Penlaw continues to get the most out of its Sage system, with Pinnacle advising on improvements to ensure there is sufficient processing power, RAM and storage to meet current business needs and known future requirements.
This proactive approach is essential in such a rapidly expanding business: 12 years ago the original Sage system supported just two depots. Today there are seven depots and over 60 heavy users of the system in functions ranging from sales to accounting to stock ordering. Another system upgrade is currently under way and, at the current rate of expansion, another will be required within a few years.