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IT Support

Pinnacle is a nationwide IT Services Support provider, operating locally from 11 offices across the UK & Ireland:  Aberdeen, Belfast, Birmingham, Dublin, Glasgow, Hull, London, Maidstone, Newcastle, Portsmouth, Warrington.

Our various locations allows us to provide your business with the benefit of having local expert IT support, account management and customer services teams.

We are able to offer your business:

  • Completely outsourced IT solutions - through our IT Support Contract option you can choose the level of support that suits you.
  • Secondary Line Support for your inhouse team

 

Many of the team have been working in IT for over 15 years. We pride ourselves in the quality of our support and our close relationship with customers.

Gavin Brown , IT Services - Manager Pinnacle

Gavin Brown

Pinnacle System Care

Pinnacle System Care

The Pinnacle System Care package is our 24/7 monitoring service.

Pinnacle System Care allows us to monitor:

  • Systems Back-Up
  • Security Updates
  • Hardware Failure
  • Third party liaison: ISP, Banking, Web Hosting, Email Hosting etc
  • Performance Monitoring: disk space, processor usage, memory usage, software updates etc...

Implementation and Project Management Services

Pinnacle offer full planning of installations no matter how small or large - minimising downtime. Your Pinnacle account manager will work alongside the implementation team to assist with any infrastructure upgrades or replacements. 

Third Party Liaison

Liaison with third party companies such as ISP's and specialist software suppliers is also offered. 

We answer over 5000 IT Support Calls per year and 97% of calls are responded to within 30 minutes. When needed we are able to act quickly to provide an onsite presence.

Mark Dunne , Senior Support Consultant Pinnacle

Mark Dunne

Case Study

Bradleys

Sage 200 and IT Services from Pinnacle help Bradleys keep food on the move

Read Case Study

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IT Support Partners