IT Support contracts can be tailored to your requirements and budget.
Contracts may include any or all of the following:
We have a lot of confidence in Pinnacle and our Business couldn't do without them.
We answer over 5000 IT Support Calls per year and 97% of calls are responded to within 30 minutes. When needed we are able to act quickly to provide an onsite presence.
Pinnacle System Care
The Pinnacle System Care package is our 24/7 monitoring service.
Pinnacle System Care allows us to monitor:
Third party liaison: ISP, Banking, Web Hosting, Email Hosting etc
Performance Monitoring: disk space, processor usage, memory usage, software updates etc
Implementation and Project Management Services
Pinnacle offer full planning of installations no matter how small or large - minimising downtime. Your Pinnacle account manager will work alongside the implementation team to assist with any infrastructure upgrades or replacements.
Third Party Liaison
Liaison with third party companies such as ISP's and specialist software suppliers is also offered.