Digital Advanced Control embarks on a second decade of success with Sage 200 and IT support from Pinnacle

When the Daventry-based company decided to upgrade from a smaller Sage package, it looked to Pinnacle for expert advice and implementation of a powerful Sage 200-based system. Since then, Pinnacle’s remit has widened to support the company’s IT infrastructure as a whole.

Digital Advanced Control Managing Director Mandy Phoenix explains that Pinnacle’s expertise in manufacturing played a decisive role in the choice of Sage Partner, “Pinnacle was a good fit with our business and, what’s more, they could supply and support our manufacturing software, with expertise and resources the other Sage Partner couldn’t offer.”

Working closely with Digital Advanced Control, Pinnacle developed an Enterprise Resource Planning (ERP) solution that would bring everything into one system, helping to streamline the company’s processes, minimise reliance on paper and eliminate manual working. Today, every stage of a customer order is managed on Sage, from quotation, through engineering and stock control, to dispatch and invoicing.

Mandy Phoenix sums up the benefits, “Nothing sits outside Sage. Where we used to have three separate systems to operate and manage, we now have a single integrated system. It’s much more efficient.”

Pinnacle tightly integrated complementary software, such as a third-party product for order processing and a Pinnacle module to import spreadsheets into Sage 200cloud, into the core system to meet specific requirements. Best-in-class software safeguards the IT infrastructure on which the business depends, protecting it from malware and ransomware and providing efficient back-up of valuable data assets.

Mandy Phoenix praises the support received from Pinnacle, “They were absolutely fantastic in advising and supporting us throughout the implementation, so much so that we’ve entrusted the maintenance and support of our whole IT infrastructure to their safe hands.”

Working with Pinnacle has given Digital Advanced Control a one-stop shop for service and support, with Pinnacle proactively monitoring the company’s IT remotely and providing on-site IT support when required.

Mandy Phoenix adds: “Pinnacle has added such value that I’m always happy to provide a reference to any business deliberating its choice of Sage Partner.”

For Pinnacle, Jonathan Clarke, says: “It has been very rewarding to work with Digital Advanced Control to build a powerful, integrated system as a platform for future growth, ensuring that users throughout the business can depend on a robust and resilient IT infrastructure. We wish Digital Advanced Control every success as the business goes forward into its second decade!”

Read the case study in full on how Pinnacle has enabled Digital Advanced Control to embark on a second decade of success