Pinnacle Appoints Gavin Brown as Customer Service Director

Pinnacle, the technology solutions division of K3 Advisory Group, is pleased to announce the appointment of Gavin Brown as Customer Service Director, with responsibility for overseeing the company’s Managed IT Services (MITS), Support, and Contracts functions.

In his expanded role, Gavin will lead the continued evolution of Pinnacle’s customer-focused service strategy, ensuring customers continue to benefit from exceptional support, consultancy, and managed IT services in an increasingly fast-paced and ever-changing technology landscape.

Gavin brings more than 20 years of experience supporting small and medium-sized businesses with their IT strategy and digital transformation initiatives. His areas of expertise include technical pre-sales, IT consultancy, troubleshooting and development, cloud enablement and business transitioning, project management and planning, and the leadership of professional services and support teams.

Having joined Pinnacle in 2007 following the acquisition of Ibex, Gavin has progressed steadily through the organisation, becoming a director in 2019. During his tenure, he has played a pivotal role in the growth and transformation of Pinnacle’s Managed IT Services business, helping to build a highly skilled, agile, and customer-focused team.

Under Gavin’s leadership, Pinnacle has successfully evolved from a traditional break-fix support provider into a proactive, fully managed outsourced IT services business. His forward-thinking approach and commitment to customer relationships and retention have helped strengthen Pinnacle’s reputation as a trusted technology partner.

Commenting on the appointment, Rachel Tindle, Managing Director of Pinnacle, said:

“Gavin’s appointment recognises the significant contribution he has made to Pinnacle over many years, as well as our continued commitment to delivering outstanding customer service. His leadership, technical expertise, and deep understanding of our customers’ needs have been instrumental in the growth of our Managed IT Services division, and these strengths will now further strengthen our Support and Contracts functions, including our dedicated software support team of more than 40 specialists. Gavin’s passion for innovation, service excellence, and customer success makes him ideally placed to lead the next phase of our service evolution.”

Gavin Brown added:

“Customer service and building long-term relationships have always been central to our approach at Pinnacle. I’m proud to have the opportunity to lead such a talented team as we continue to strengthen our Managed IT Services and Support functions, while helping customers adopt technologies that deliver meaningful and lasting business value.”

Gavin’s background across consultancy, support, and sales provides him with a well-rounded understanding of the areas he now leads. His collaborative leadership style and strong technical insight continue to support growth, operational stability, and service excellence across the business.

Based in Maidstone, Gavin remains committed to staying ahead of developments within the IT industry and identifying innovative ways technology can continue to support Pinnacle customers both now and in the future.