Whatever your level of engagement with the Pinnacle team you will experience first class customer service.

Pinnacle understands that paramount to a successful relationship with its customers is first class customer service, maintained throughout the lifetime of a partnership. With a team of over 80, Pinnacle firmly places customer needs and satisfaction at the forefront of all business transactions to ensure that we not only meet, but also exceed our customers’ expectations through continuing proactive support and communication. This is achieved in part through:

• Providing a friendly and reliable support service which utilises proven support methodologies and is accessible through a single point of contact

• Understanding our customers’ problems, taking ownership of them and remedying them in an efficient manner

• Contacting customers regularly to keep them up to date with new product releases and updates from Sage

• Using customer feedback to drive improvements

As a Sage only house Pinnacle’s team of 50 Sage accredited consultants and support staff have a wealth of experience across the Sage portfolio including: Sage Line 100, Sage 200 (MMS), Sage Line 500, Sage 1000, Sage ERP X3, Sage SalesLogix, Sage CRM and Sage E-Marketing. Through our nine nationwide offices in Belfast, Dublin, Glasgow, Hull, Maidstone, Nottingham, Portsmouth, Warrington and Worcester, you can be assured of dedicated account management from a consultant in your area and proactive support from consultants who will take ownership of your problems and work hard to remedy these in an efficient manner.   

The dedication of the Pinnacle team to maintaining these standards can been seen not only through our high levels of customer retention and new customer referral but also through our recognition within the Sage channel itself with Pinnacle receiving the accolade of ‘Circle of Excellence’ winners 2005, 2007, 2008 and 2009 for excellence in customer service.

Through further investment in our support infrastructure in 2009 and beyond, you can be assured of an unparalleled level of service that differentiates us from the rest of the market.