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St Andrew’s First Aid builds an organisation for the 21st century using Sage 200 from Pinnacle

Client Profile

Customer St Andrews First Aid
Location Glasgow
Staff 20
Sage Solution Sage 200

St Andrew’s First Aid was founded in 1882 and many of its first groups of volunteers were established in Scotland’s shipyards, mines and on the railways. It remains the country’s only dedicated first aid charity.


The organisation provides first aid services to public events such as football matches and concerts, while it sells training services and first aid consumables and equipment through its social enterprise arm.

All sales help to fund the organisation’s core mission of providing Scotland with the highest standards in first aid skills

Pinnacle – the go-to people for technical support

Adopting Sage 200 in the early years of this century has been the foundation for the charity’s drive to greater efficiency and business control. Jim has been with the organisation long enough to recollect the implementation, “We chose Pinnacle to be our Sage Business Partner in guiding us through the move to Sage 200. Since then, they’ve saved the day for us many times, becoming our trusted partner in the process."

“As an example of how Sage 200 supports our growth, in the past twelve months alone retail sales have increased by 8%. We receive no government funding. We’re solely reliant on our own activities and every penny of profit is ploughed back into our parent charity. Sage 200 helps to ensure that we make a profit on our products and services.”

Jim Dorman , Operations Director St Andrews First Aid

Jim Dorman

Scalability to support growth

Jim commends Sage 200 for being both easy to use and scalable as new employees come on board: “It’s a fantastic tool for users across the organisation. We find that when new people join us they pick it up very quickly, even as first-time users of Sage. They soon become comfortable in using the system with minimal supervision.

On the same page

Despite the high regard in which it is held by the Scottish public, St Andrew’s First Aid has no intention of resting on its laurels. It may have its roots in the Victorian era, but as a progressive organisation it constantly looks for way to align its delivery of services and products with the needs of the Scottish public and business community. As just one example, training in mental health first aid and health and

Contact Pinnacle's Sage solutions team today

0843 453 0103

t: 0843 453 0103 sage@pinnacle-online.com

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