| Customer | Pukka Pads |
|---|---|
| Location | Dorset, England |
| Staff | 80 Employees |
| Sage Solution | Sage 200 |
Pukka Pads is a very British company with an international presence. Founded in 1999, it has grown rapidly from its base in Poole, Dorset, and today employs nearly eighty people.
Sage software has been an integral part of the Pukka Pads story, almost since its inception, from using Sage 50 Accounts in the early days to a wide-ranging deployment of Sage 200 in more recent years. Sage 200 now supports operations at head office in Poole, warehousing in Lutterworth, Leicestershire, and production in Bingley, Yorkshire.
Debbie Lewis, Finance Director at Pukka Pads, comments, “We use virtually all the Sage modules, from finance to stock control, to bill of materials and warehousing, while sales and marketing use Sage CRM.”
Debbie notes, “One of the things we like most about Sage 200 – in fact, the biggest advantage for us – is that the basic off-the-shelf product provides a great foundation. You can then have it bespoked to meet precise commercial requirements and to generate additional information, without having to start from scratch or go down the route of implementing a huge system like SAP.”
Day-to-day support is excellent. We have a very good relationship with the Pinnacle customer support helpdesk team – their response times are pretty well instant and they are very easy to deal with. They are good at talking people through a problem, both users with a technical background and those without. Nothing is ever too difficult for them – or too simple! All our staff at our three UK facilities, ranging from warehouse operatives to senior managers, can call Pinnacle directly should they ever need help, and are confident and happy to do so.
With the Sage system being so fundamental to the smooth operation of the Pukka Pads business, having dependable, expert technical support is absolutely essential.
Debbie explains why the company moved to Pinnacle for support some years ago: “Our previous provider did a good job, but they were a two-man business. Without the size and scale to support us as we grew, they could only take us so far. Having realised this, we began to look for a Sage partner with the resources and skills to support us in our growth ambitions. Eventually, we selected Pinnacle and we have now been working with them for over eight years.”
Reviewing the nature of the support that Pinnacle provides, Debbie categorises it into day-to-day technical support and consultancy at key stages in the evolution of the Sage system.
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