As the business grew, Upgrade Bikes set out to find a Sage partner to maintain and develop its business systems. The company’s IT infrastructure comprises Sage 200cloud with financial and commercial modules, complemented by third-party solutions for warehouse management and electronic document management.
Warehouse Systems Manager Chase Sullivan explains, “We wanted a partner who would take complexity and stress out of working our lives, while helping to future-proof our IT systems.”
After a false start with another support partner, a visit to the Pinnacle stand at the 2017 Sage Summit in London sparked a productive conversation with Pinnacle Managing Director James Spencer and ultimately led to a new business relationship.
Chase recalls, “Right from the get-go, we were impressed by just how quickly James grasped what we were trying to do. It was nothing short of amazing. Since that first meeting, which led to our new partnership, our experience has always been that Pinnacle people take time to listen and understand how we do things and how we want to do things.”
The transition to Pinnacle took place in August 2017. Chase says, “The choice of a Sage support partner is a big thing. It impacts the business. After a somewhat patchy relationship with our previous support partner, we were relieved at just how easy and professional the Pinnacle team have been to work with.”
One area of concern in switching to a new support partner was around the high level of bespoke work on the systems and any new bespoke work required in the future. Upgrade Bikes was happy with the reassurance Pinnacle provided in protecting the company’s right to the source code.