The system went live in April 2018. Today, all the information users need is stored on Sage and it supports every stage of a customer order: from quoting on Sage 200 CRM for products such as a new lift controller; to converting the quotation into an order acknowledgement; to the work specification and work order for engineering, and stock control; to the eventual dispatch and invoicing.
Mandy sums up the benefits, saying, “Nothing sits outside Sage. Where we used to have three separate systems to operate and manage, we now have a single integrated system. It’s much more efficient.”
Digital Advanced Control had previously experienced issues with connectivity and backups, so one of the priorities for Pinnacle was to provide a robust, secure platform. With users across the business now completely dependent on the new system, it was vital to balance ease of access and availability with safeguarding valuable business data.
Pinnacle recommended and installed a tried and tested third-party solution for backup and replication, along with a centrally managed cloud solution to fully protect the company’s IT infrastructure against the all-toocommon threats of malware and ransomware.